Site Map Pro
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Site Map Pro Support Area


Welcome to the support area for Site Map Pro.
These pages contain answers to common and technical questions.

If you cannot find an answer to your query then email support is available.
Please send all support queries to support@sitemappro.com

Ordering and Licensing Queries

For ordering, licensing, registration key and upgrade queries, please check the licensing questions page.

Knowledge Base Articles

kb01 Offline Sitemap
Create a sitemap using relative links that works using offline media such as CD, DVD or application such as eBook.

kb02 Automatically Updating the Sitemap
Method for automatically scheduling the reindexing and refreshing of the sitemap using command line options.

kb03 Google Sitemap XML
Using Site Map Pro to create an XML file to upload to Google.

kb04 Text Sitemap
Using Site Map Pro to create a text file to upload to Yahoo.

FAQ (Frequently Asked Questions)

1. The links from the sitemap do not work.
2. My template isn't being used properly / my stylesheet is not being used.
3. Why do some of my web pages get missed when mapping my site?
4. I want to create a sitemap for a list of files in a folder.
5. My Word / Excel / PowerPoint files are not being mapped.


1.  The links from the sitemap do not work.

If you use relative links then the sitemap.html file builds links relative to the first page indexed. If you selected the site by pointing to the home page then all links will be relative to this home page. For the sitemap.html to work it must be placed in the same folder/directory as this page.

2.  My template isn't being used properly / my stylesheet is not being used.

Your template will probably contain links to other pages, images and stylesheets using relative links. For these links to work correctly the sitemap.html page must be placed in the same folder as the template page. Ideally this will also be the same folder as your "home" page.

Therefore the page may not look correct when using Preview but will look correct once saved or moved to the proper folder.

3.  Why do some of my web pages get missed when indexing my site?

The application can map most HTML pages.  If pages are being missed then ensure that you are using standard <a href ...> HTML notation. However, the application can work round most errors.

Site Map Pro cannot follow links contained in an external map file, dynamically generated through JavaScript or embedded in a Java application.

You can use the "select individual pages to map" method and select all your pages using the "Add Folder" option.

4.  I want to create a sitemap for a list of files in a folder.

To do this, select the second option on the opening page of the application ("Select individual pages to map").

By using the shift key in the open dialog box, you can select all the files from a folder at once. Or you can use the "Add Folder" button to add all files from a folder and subfolders.

Absolute links are created using this method. An option to convert these to relative links is made availableafter mapping.

5.  My Word / Excel / PowerPoint files are not being mapped.

These document require the associated application to be installed on the PC generating the site map. Versions 97 and later are supported. You can test whether these files will be mapped by using the "Options > Other > Test" option.

Only the PC creating the sitemap.html site map requires these files, not the PC that hosts the sitemap or the PC of the person navigating the sitemap.

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